Returns & Exchanges
You have 21 days from the date of delivery to return or exchange your sneakers. If the fit is off, the colorway hit different in person, or you simply changed your mind, we keep the process simple.
Condition matters
Your sneakers must come back unworn and in their original box. Leave the tags on and keep the soles clean. We inspect every pair that comes through our door. If the shoes show signs of wear, if the box is damaged, or if the original packaging is missing, we cannot accept the return and will ship the pair back to you.
Your sneakers must come back unworn and in their original box. Leave the tags on and keep the soles clean. We inspect every pair that comes through our door. If the shoes show signs of wear, if the box is damaged, or if the original packaging is missing, we cannot accept the return and will ship the pair back to you.
Starting your return
Send an email to support@dealtrainers.com with your order number and a short note about why you are returning them. We will reply within one business day with a return authorization and instructions on where to send the box.
Send an email to support@dealtrainers.com with your order number and a short note about why you are returning them. We will reply within one business day with a return authorization and instructions on where to send the box.
Swapping for a different size
Sizing runs differently across brands, and going a half size up or down is common. If you need a different size, mention it in your email. If we have your size in stock, we will reserve it and ship the new pair as soon as the carrier scans your return.
Sizing runs differently across brands, and going a half size up or down is common. If you need a different size, mention it in your email. If we have your size in stock, we will reserve it and ship the new pair as soon as the carrier scans your return.
Getting your money back
When your return arrives and passes our inspection, we issue the refund to your original payment method. Depending on your bank, it can take a few business days for the credit to appear on your statement.
When your return arrives and passes our inspection, we issue the refund to your original payment method. Depending on your bank, it can take a few business days for the credit to appear on your statement.
Return shipping
You cover the cost of return shipping unless the item arrived defective or we sent the wrong pair. We recommend using a tracked service so we can both follow the box.
You cover the cost of return shipping unless the item arrived defective or we sent the wrong pair. We recommend using a tracked service so we can both follow the box.
What cannot be returned
Items marked as final sale cannot be returned or exchanged. Gift cards are also final.
Items marked as final sale cannot be returned or exchanged. Gift cards are also final.
We answer messages Monday through Friday from 10 AM to 5 PM EST.