Order Status
Track your package and see exactly where your sneakers are right now. Just enter your order number and the email address you used at checkout.
Lost your order number
Check the inbox for the confirmation receipt we sent right after you paid. The number is at the very top. If you cleared your inbox just log into your account or send us a message.
Check the inbox for the confirmation receipt we sent right after you paid. The number is at the very top. If you cleared your inbox just log into your account or send us a message.
What your status actually means
Processing The warehouse is pulling your size and boxing it up. This usually takes 1-3 business days. You will get a tracking link the exact minute it leaves our facility.
Shipped The carrier has your box. Click the tracking link to watch it move across the map.
Out for Delivery The truck is in your neighborhood. Expect the driver to drop it at your door or building lobby today.
Delivered The driver scanned the package as dropped off. Check your porch mailroom or ask your neighbors.
When things go wrong
Tracking says delivered but your porch is empty. Give it a full day. Drivers sometimes scan boxes early while still on their route. If the package is still missing after 24 hours email us. We will open a trace with the carrier.
If your tracking link has not updated in 5 days let us know. We will contact the warehouse and find out where your shoes are.
Need to change your size or cancel
You can only make changes while the status says Processing. Once the box is taped shut and handed to the driver we cannot stop it. Message us immediately if you made a mistake at checkout.
You can only make changes while the status says Processing. Once the box is taped shut and handed to the driver we cannot stop it. Message us immediately if you made a mistake at checkout.
We are online and answering messages Monday through Friday from 10 AM to 5 PM EST.